L1, L2 & L3 support starting from $799/mo

Work with a team led by founders with 15+ years of experience at Microsoft & AWS. We handle your client tickets so you can focus on growing your MSP.

Get started today →See pricing plans

Our approach

One of the standout
features of Inputiv is our unique structure

Our founders bring over 15 years of hands-on experience managing infrastructure for Microsoft and AWS — directly handling customer calls and resolving issues. That background informs everything we do.

We work across remote tools, IT documentation, and ticketing platforms. Whatever system your MSP runs, we integrate seamlessly and work under your brand.

Book a discovery call →

Quick facts

50+ years collective engineer experience on your team

Our collective experience is 50+ years in the industry,
directly delivering on helpdesk tickets and projects.

2204

Tickets closed

4.8

★

Avg client rating

<15

min

Avg first response

24/7

Coverage available

Support tiers

L1 to L3 — we cover the
full stack

Tier 1

L1 Support

First-line response. Password resets, account lockouts, basic connectivity, and guided troubleshooting.

✓

Password resets & account unlocks

✓

Basic hardware & software support

✓

Printer and peripheral setup

✓

VPN connectivity issues

✓

Ticket triage & escalation

Tier 2 — Most popular

L2 Support

Intermediate troubleshooting. Server issues, app configs, network diagnostics, and M365 administration.

✓

Microsoft 365 & Azure AD admin

✓

Exchange Online configuration

✓

Network & firewall diagnostics

✓

Server OS troubleshooting

✓

Intune & device management

Tier 3

L3 Support

Deep engineering. Complex infrastructure issues, migrations, architecture decisions, and root cause analysis.

✓

Azure & cloud architecture

✓

Complex migrations & integrations

✓

Security posture & hardening

✓

Root cause analysis & reporting

✓

Vendor escalation management

Technology stack

Tools we know
inside out

☁️

Microsoft Azure

IaaS, PaaS, AD Connect

📧

Exchange Online

Mail flow, hybrid, migration

📱

Intune / MDM

Device management, BYOD

🔒

Defender / Security

Endpoint, identity, MFA

🔥

Fortinet

Firewalls, VPN, SD-WAN

🖥️

Windows Server

2016, 2019, 2022

🔧

ConnectWise

PSA, Automate, Manage

📊

Power BI

Reports, dashboards, data