Build your career in MSP support.
Join a team of engineers delivering world-class helpdesk and project support to MSPs across the US and Australia β all from Nagpur and Pune.
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Global clients, local team
Work on real problems for US and Australian MSPs from our India offices.
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Grow fast
L1 to L2 to L3 β clear progression paths with regular performance reviews.
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Security-first
SOC 2 Type 2 certified. You'll work to a higher standard than most companies maintain.
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Real tech, real problems
Azure, Intune, Fortinet, Sophos β not outdated stacks. You'll stay current by default.
Open positions
Current openings
Two roles open right now across Nagpur and Pune. Both are remote- friendly within India with optional in-office days.
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L1 Support Technician
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Actively hiring
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Nagpur / Pune
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Full-time
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2+ years experience
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IT Support Β· Helpdesk
Apply β
ABOUT THE ROLE
As an L1 Support Technician at Inputiv, you'll be the first point of contact for helpdesk tickets raised by our MSP clients' end users. You'll work directly within the client's ticketing system, under their brand, handling day-to-day IT issues with professionalism and speed. Most of your interactions will be remote β chat, email, and remote desktop β supporting users across US and Australian time zones.
RESPONSIBILITIES
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Handle L1 helpdesk tickets β password resets, account unlocks, MFA setup, software installs, and printe
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Troubleshoot basic connectivity problems β VPN, Wi-Fi, DNS, and remote desktop access
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Support Microsoft 365 users β email setup, Teams issues, SharePoint access, OneDrive sync problems
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Log, categorise, and update tickets accurately in ConnectWise, Autotask, or the client's PSA
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Escalate unresolved tickets to L2 with proper documentation and handover notes
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Communicate clearly with end users β written English must be professional and clear
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Maintain SLA targets β acknowledge within 15 minutes, resolve within agreed timeframes
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Follow Inputiv's security protocols and maintain confidentiality of client data at all times
REQUIRED SKILLS
- 2+ years experience in IT helpdesk or desktop support
- Solid working knowledge of Microsoft 365 β Outlook, Teams, SharePoint, OneDrive
- Windows 10/11 troubleshooting β OS errors, driver issues, update failures
- Basic Active Directory β password resets, account management, group membership
- Familiarity with remote desktop tools β AnyDesk, TeamViewer, or RDP
- Good written English β you'll communicate with US and Australian users daily
- Ability to work in shifts covering early morning IST (US/AU time zones)
Tech stack you'll use
Microsoft 365
Windows 10/11
Active Directory
ConnectWise
Autotask PSA
TeamViewer / RDP
Intune (basic)
NinjaOne
β¨ Nice to have (not required)
β CompTIA A+ or equivalent certification
β Experience supporting US or Australian businesses
β Basic knowledge of Intune device management
β Exposure to macOS support
ROLE DETAILS
π Position details
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Location: Nagpur or Pune, Maharashtra. Hybrid β primarily remote with
optional office days.
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Shift: Rotational shifts to cover US (EST/PST) and Australian (AEST) business hours. Typically 6 AM β 2 PM IST or 2 PM β 10 PM IST.
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Compensation: Competitive salary based on experience. Performance incentive after 6-month review.
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Contract Type: Full-time employment. 3-month probation period.
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Experience: Minimum 2 years in IT helpdesk or desktop support.
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Growth path: L1 β L2 promotion typically within 18β24 months based on performance.
What we offer
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Health insurance
Mediclaim coverage for you and your immediate family.
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Certification support
Inputiv funds CompTIA, Microsoft, and relevant certification exams for top performers.
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Flexible shift allowance
Additional allowance for early morning and late evening shifts.
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Structured growth plan
Clear promotion criteria β no ambiguity about what L2 promotion looks like.
Ready to apply for L1 Technician?
Send your CV to hr@inputiv.com β we respond within 3 business days.
Apply Now β
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L2 Support Technician
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Actively hiring
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Nagpur / Pune
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Full-time
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4+ years experience
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Systems Β· Cloud Β· Network
Apply β
ABOUT THE ROLE
As an L2 Support Technician, you'll handle escalations from L1, manage more complex infrastructure issues, and deliver project work under the guidance of our L3 engineers. You'll work closely with MSP account owners β often being the named engineer on a client account β and will own issues through to resolution. This is a senior individual contributor role with a direct path to L3 and eventually project engineering.
RESPONSIBILITIES
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Accept and own escalations from L1 β investigate root cause, not just symptoms
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Administer Microsoft 365 tenants β Exchange Online, SharePoint, Teams, Intune, Azure AD/Entra ID
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Manage Windows Server environments β AD, DNS, DHCP, Group Policy, file shares, print servers
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Diagnose and resolve network issues β VPN tunnels, firewall rules, VLAN misconfigurations, DNS failures
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Support Azure environments β virtual machines, Azure AD Connect sync issues, basic IaaS troubleshooting
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Manage Intune device policies β configuration profiles, compliance policies, app deployments
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Assist with project delivery β migrations, rollouts, and upgrades under L3 supervision
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Document solutions clearly β runbooks, post-incident reports, and handover notes
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Mentor L1 technicians β review escalations, provide feedback, knowledge-share
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Communicate directly with MSP client contacts when needed β professional, confident written and verbal English
REQUIRED SKILLS
- 4+ years experience in IT support, systems administration, or MSP environment
- Deep Microsoft 365 administration β Exchange Online mail flow, SharePoint permissions, Teams federation
- Windows Server 2016/2019/2022 β AD, DNS, DHCP, GPO, DFS
- Azure AD / Entra ID β conditional access, sync troubleshooting, SSPR, MFA enforcement
- Intune / MDM β device enrolment, compliance policies, configuration profiles, app deployment
- Networking fundamentals β TCP/IP, VLANs, VPN, DNS, DHCP, firewall rules
- PowerShell scripting β basic automation and bulk operations in M365 and AD
- Strong written English β you'll correspond directly with client stakeholders
Tech stack you'll use
Microsoft 365
Azure / Entra ID
Windows Server
Intune / MDM
PowerShell
Sophos / Fortinet
Autotask PSA
NinjaOne RMM
Azure AD Connect
Exchange Online
Defender for M365
β¨ Nice to have (not required)
β Microsoft certifications β MS-102, AZ-104, or MD-102
β Experience with tenant-to-tenant or Google Workspace migrations
β Knowledge of Sophos XG, Fortinet FortiGate, or pfSense
β Familiarity with ConnectSecure, SentinelOne, or Bitdefender
β Previous MSP environment experience (white-label support)
ROLE DETAILS
π Position details
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Location: Nagpur or Pune, Maharashtra. Hybrid β primarily remote with
optional office days.
β°
Shift: Rotational shifts to cover US (EST/PST) and Australian (AEST) business hours. Typically 6 AM β 2 PM IST or 2 PM β 10 PM IST.
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Compensation: Competitive salary based on experience. Performance incentive after 6-month review.
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Contract Type: Full-time employment. 3-month probation period.
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Experience: Minimum 4 years in IT support, sysadmin, or MSP environment.
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Growth path: L2 β L3 / Project Engineer. L3 engineers take full ownership of client projects.
What we offer
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Health insurance
Mediclaim coverage for you and your immediate family.
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Certification support
Inputiv funds CompTIA, Microsoft, and relevant certification exams for top performers.
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Flexible shift allowance
Additional allowance for early morning and late evening shifts.
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Structured growth plan
Clear promotion criteria β no ambiguity about what L2 promotion looks like.
Ready to apply for L2 Technician?
Send your CV to hr@inputiv.com β we respond within 3 business days.
Apply Now β
Hiring process
Simple, transparent hiring
We respect your time. Our process is four steps and typically completed within two weeks.
01
Apply by email
Send your CV and a short note about yourself to careers@inputiv.com. Β A simple process, with no endless application steps.
02
Intro call (30 min)
A quick conversation with our hiring manager β we'll ask about your experience and you can ask us anything.
03
Technical assessment
A practical, scenario-based test relevant to the role. L1: 45 minutes. L2: 60 minutes. Taken from home, no time pressure traps.
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Offer & onboarding
If selected, we send an offer within 48 hours. Onboarding is structured and starts on a Monday with a dedicated buddy.
Real tech.
Real clients.
Real growth.
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"The best thing about Inputiv is that you're working on problems that actually matter to a real business on the other side of the world."
Life at Inputiv
Work that travels far
From Nagpur and Pune, our engineers support MSPs and their clients across the US and Australia every day. The problems are real, the stakes are real, and the feedback is immediate.
We're a small, close-knit team. Everyone knows each other. Senior engineers are approachable. If you want to learn something, someone here will teach you.
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Shift allowances
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Clear promotion criteria
Written promotion frameworks β you always know exactly what L2 or L3 looks like and how to get there.
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No micromanagement
You own your tickets. You're judged on outcomes and SLA adherence, not hours logged.
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Fully remote-capable
All our tools are cloud-based. Work from home, the office, or anywhere with a reliable connection.
Inputiv
Expert helpdesk & project support for MSPs across the US and Australia. SOC 2 Type 2 certified.
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SOC 2 Type 2
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Security Β· Confidentiality Β· Availibility
Certified Β· Accorp Partners CPA LLC Β· Oct 2025
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